This “Cookies Notice” (the “Notice”) explains how and why TECOM Group PJSC of P.O. Box 73000, Dubai, United Arab Emirates (also referred to as “TECOM Group” “we”, “our” and “us”) will use different types of cookies and similar technologies on any websites or apps (the “Site”) that we own or control. This Notice also explains how you can manage cookies and similar technologies.

This Notice was last updated: December 2021

Click on one of the links below to jump to a specific section of the Notice:

We keep this Notice under regular review and may update it at any time. Please take a look at the "Last Updated" section at the top of this Notice to see when it was last changed. Any changes in this Notice will become effective when we make the revised Notice available on or through the Site. We also encourage you to check this Notice on a regular basis. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection or e-privacy laws.

What Are Cookies?

When you visit our Website, one or more “cookies” are generated and deployed with your consent, if required.

Cookies are files or pieces of information that are stored on your computer (or other internet-enabled devices, such as a smartphone or tablet) when you visit the Site. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long it will remain on your device) and a value, which is usually a randomly generated unique number.

We use cookies to make the Site easier to use and to better tailor our web presence and products to your interests and needs. Cookies are also used to help speed up your future activities and deliver a more personalised experience on the Site.

Some cookies may process your personal data (e.g. IP addresses and other online identifiers). Please see TECOM Group Privacy Notice for further details about how your personal data is processed and your rights in relation to this.

Other cookies are used to compile anonymous, aggregated statistics that allow us to understand how people use our web properties and to help us improve web structure and content. We cannot identify you personally from this information although the same principles apply regarding these cookies

Categories of Cookies Used on The Site

Two types of cookies will be used on the Site, "session cookies" and "persistent cookies". Session cookies are temporary cookies that remain on your device until you leave the Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie and your browser settings).

We have grouped our cookies into the following categories, to make it easier for you to understand why we use them:

Essential/Necessary: Cookies that are essential to making the Site work correctly. They enable visitors to move around our Site and use our features. These cookies prevent crashes, display information, fix bugs and ensure the security of our website. Without these cookies, some functions of the website cannot be provided. These cookies do not identify you as an individual.

Functional: Cookies that allow our web properties to ‘remember’ the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. If you do not accept these cookies, it may affect Site performance and functionality and may restrict access to web content.

Performance/Analytical: Cookies that help us understand how visitors interact with our web properties by providing information about the areas visited, the time spent on the Site and any issues encountered, such as error messages. They help us improve the performance of our Site, alert us to any concerns and more. They tell us how popular a certain feature is, or whether you open an email we send. These cookies don’t identify you as an individual, unless stated otherwise.

Targeting/Marketing: These cookies are used to deliver adverts more relevant to your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission and can be used to remember that you have visited a website. The information gathered by these cookies is often shared with other organisations such as advertisers.

Managing Cookies on Your Device

You can manage which optional cookies are deployed on your device at any time. To do this you can set browser settings accordingly.  Guidance on how to control cookies for common browsers are linked below.

You can also opt out of Google Analytics across all websites by opting out of Google Analytics. For information on additional browsers and device types please see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

Please be aware that if you disable the cookies that we use, this may impact your user experience while using the Site.

Cookies on this Site

The table below summarises the different types of cookie we use on the Site, together with their respective purpose and whether their use involve the transfer of information to a third party:

Contacting Us

If you have any questions about our Site and its use of cookies, please contact us by email at privacyoffice@dubaiholding.com.