DED Outsources Licensing and Registration Services for TECOM Free Zone Businesses to axs

04 July 2018

Dubai-UAE: 1 July, 2018 – The Business Registration and Licensing (BRL) sector in the Department of Economic Development (DED) in Dubai signed a memorandum of understanding (MoU) with axs, TECOM Group’s smart gateway for integrated services founded in 2014, to provide licensing and registration services for TECOM Group’s non-free zone business partners in Dubai Industrial Park, Dubai Design District, and Barsha Heights.

In line with the government’s directive to enhance ease of doing business in the emirate, the move aims to increase the efficiency of company licensing and registration processes, and enable all TECOM organisations to complete the full spectrum of transactions under one roof without the involvement of any external service centres. Until now, TECOM’s non-free-zone business partners – unlike their free zone counterparts – were required to liaise with DED for their licensing and registration needs through multiple formal steps and procedures.

Omar Bushahab, CEO of the BRL Sector at DED, inked the agreement with Dr Ayoub Kazim, Managing Director of axs.

As per the MoU, starting from 1 July, axs will have access to DED’s business licensing and registration systems, and can issue, renew and cancel commercial licenses for its over 4,000 non-free-zone business partners. Through the MoU, 70 per cent of newly created jobs by axs should be held by UAE nationals.

Commenting on the agreement, Omar Bushahab, CEO of the BRL sector in DED, said: “We are keen to improve our services to enable sustainable economic development and facilitate business activity.

Through our partnership with axs what we aim is to streamline licensing procedures and business activities across the free zones in Dubai. Since axs is managed by Dubai Holding’s TECOM Group, our partnership will further strengthen free zone entities and raise the productivity as well as overall economic performance in Dubai.”

For his part, Dr Ayoub said: “Digitalisation of services plays a key role in the country’s strategy to enhance its competitiveness. Under the terms of the MoU, axs will offer all the electronic services previously provided only by DED to further improve the experience of TECOM’s over 4,000 business partners. ”

He added: “The UAE has been placed 17th worldwide in the IMD World Digital Competitiveness Ranking 2018, published by the World Competitiveness Centre of the International Institute for Management Development (IMD). Notably, the country ranks first in terms of business flexibility and regulatory frameworks.”

Serving entities across TECOM Group’s 13 business parks, axs provides institutional services – such as licensing and registration of companies and office space leasing – as well as government services including postal and customs services, and health insurance.

Since its inception, axs’ efficient and convenient offering has earned the platform several accolades, including wins in the Government Services and Contact Centre categories at the Gulf Customer Experience Awards 2018, as well as the Government Services category at the 2017 International Business Excellence Awards.


About axs
axs ( is a smart integrated business service platform, launched by TECOM Group, in collaboration with the Dubai Creative Clusters Authority, providing over 200 government and corporate services to partners across TECOM Business Parks (TBP). axs provides an interactive digital portal and a smart service centre enhancing the ease of doing business for over 5400 business partners across TECOM Group’s 13 of business parks. axs introduced the first of its kind 24-hour digital platform to simplify management of services in a seamless and efficient manner providing partners with a unique platform and smart user experience.