TECOM’s IT Service Management thrive to deliver world class customer experience
Dubai, UAE: TECOM Investments, a member of Dubai Holding and established master developer and operator of world-class industry focused business communities, has been recognized for its IT service management system by Lloyds Register, having achieved the ISO 20000:2011 certification. This certification represents TECOM’s high standards, service and management across its IT solutions, and managed services provided to customers.
In line with TECOM Investments’ commitment to provide world class services to its customers, the Company chose to seek this certification last year in order to demonstrate excellence and best practice across its IT Service Management systems, in partnership with Intertec Systems, who provided consultation to ensure all of the ISO requirements were fully met.
TECOM carried out a comprehensive two year transformation programme to develop an integrated management system across its IT department, in order to enhance its service as well as improve ISO standards. The programme included defining and rolling out the Service Management System at TECOM Investments where it achieved very good results in improving the existing processes. The management system was streamlined to achieve a unified and integrated management system comprising of ISO20000:2011, ISO22301:2012 and ISO27001:2013.
This award follows the ISO 22301:2012 certification TECOM received in March this year for its business continuity management system, making it one of the first organisations in the UAE to achieve this rating.
Mohamed Sabah, CIO, TECOM Investments, said;
“We are delighted to have been accredited with an ISO 20000:2011 rating in recognition of our commitment to IT excellence and the delivery of high quality services that exceed customers’ expectations. We are continuously looking at ways to improve our business processes, and to ensure the right systems are in place to support an organisation of our size.”
Mr. Naresh Kothari, MD, Intertec Systems, said;
“We are excited about our partnership with TECOM Investments. Through our work with TECOM to implement the programme over a course of two years, we witnessed an incredible dedication from the management to enhance the customers’ experience with TECOM, and ensure they are receiving world class services from the company. This helped us in delivering the best quality programme across all divisions smoothly and effectively, and we look forward to a long and successful relationship with TECOM Investments.”